Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

8:00AM - 5:00PM
8:00AM - 5:00PM
8:00AM - 5:00PM
8:00AM - 5:00PM
8:00AM - 5:00PM
Closed
Closed

5001 Old Orchard Rd
Skokie, IL 60077
847-674-3443

 

CODE OF ETHICS

Lake Family Code Of Ethics

We promise to:

  • Recognize the individual automotive needs of each of my customers.
  • Recommend and explain the correct service to repair the customer?s car.
  • Remind the customer of recommended preventative maintenance.
  • Provide the customer with a written price estimate before the work is performed.
  • Have the customer authorize all work before it is performed.
  • Schedule work by pre-arranged appointment.
  • Notify customers if work will not be completed as promised.
  • Provide an itemized invoice for all customers.
  • Return all replaced parts for the customers? inspection, unless they are held as a core.
  • Provide warranty information of both parts and service.
  • Perform the highest quality repair work possible.
  • Use only high quality replacement parts.
  • Employ the most highly skilled automotive technicians available.